Citizens’ Opinions of and Experiences with Government Responses to COVID-19 Pandemic in Viet Nam


Viet Nam’s responses to contain the COVID-19 outbreak have been swift and effective. This has been widely recognized by the international development community. Evidence from the decade-long policy advocacy tools of the Viet Nam Provincial Governance and Public Administration Performance Index (PAPI) reveals that improved governance and responsiveness of central and local governments have contributed to the country’s effective responses to the global COVID-19 pandemic. Demonstrated progresses in the performance of the public healthcare services, transparency and control of corruption in the public sector—which have been the focuses of advocacy for the PAPI research in the past decade—might have increased the trust in citizens, who in return might have been willing to comply with extensive contact tracing, quarantine and lockdown measures. The ease of community infection as a result of such strong measures have helped the country quickly ease restrictive measures and reopening domestic economic activities.

To understand how the Vietnamese citizens have perceived and experienced the measures to contain the coronavirus adopted by central and local governments from governance and public service provision angles, it is necessary to conduct a sociological survey using the Computer Assisted Telephone Interviews (CATI) method with a representative panel sample in Viet Nam. By doing so, it is expected that citizens will have an opportunity to reflect COVID-19 impacts on their livelihoods, on the accessibility and effectiveness of the Government’s relief packages, and on public confidence and trust in the Government’s responses to the pandemic.

Main Tasks:

  • Design sampling frame
  • Develop, pilot and finalize questionnaire
  • Recruit and provide training to enumerators
  • Implement data collection via phone
  • Clean data
  • Write report in Vietnamese and English
  • Prepare and deliver presentation for consultation and dissemination workshops

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08/2020 – 12/2020